Shipping policy
Shipping Policy
Complete Equine Nutrition — Australian orders
Where we ship
We currently ship to addresses within Australia only.
How much shipping costs
Your shipping cost is calculated at checkout based on the items in your order, the total value, and your delivery postcode. Enter your address at checkout to see the options available to you.
Free shipping
Free shipping is available on orders over $79 to most Australian postcodes. How much you can order and still ship free depends on your delivery zone — the closer you are to our Brisbane warehouse, the larger the order that still qualifies:
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Zone 1 (capital-city metros, South-East Queensland, ACT and nearby regional NSW): free shipping on almost all orders over $79.
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Zone 2 (regional Queensland and the Geelong area): free shipping on standard and mid-size orders over $79.
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Zone 3 (regional and remote NSW, VIC, SA, WA, TAS and NT): free shipping on standard-size orders over $79.
Some orders fall outside the free-shipping rules — for example a single item on its own, a single 4.5L oil, two or more 4.5L oils, or a very large or heavy order. When that happens, live carrier rates from Australia Post and TNT are shown at checkout so you can see the exact postage cost and still complete your order.
Please check your shipping options at checkout. The cost for your specific order and postcode is confirmed on the checkout page before you pay.
Delivery zones by postcode
Your delivery zone is set by the postcode you enter at checkout:
|
Zone |
Covers |
Postcode ranges |
|
Zone 1 |
Capital-city metros (Brisbane, Sydney, Melbourne, Adelaide, Perth, Hobart, Darwin), ACT/Canberra, South-East Queensland, Newcastle, Central Coast, Wollongong, outer Sydney and Sunshine Coast |
0200–0299, 0800–0832, 1000–1999, 2000–2338, 2500–2530, 2555–2574, 2600–2620, 2740–2786, 2900–2920, 3000–3210, 4000–4275, 4300–4307, 4500–4521, 4550–4581, 5000–5199, 5800–5999, 6000–6214, 6800–6999, 7000–7099, 8000–8999, 9000–9499 |
|
Zone 2 |
Regional Queensland (incl. Toowoomba, Bundaberg, Rockhampton, Townsville, Cairns) and the Geelong area |
3211–3220, 4276–4299, 4308–4499, 4522–4549, 4582–4999, 9500–9999 |
|
Zone 3 |
Regional and remote NSW, VIC, SA, WA, TAS and NT |
0300–0799, 0833–0999, 2339–2499, 2531–2554, 2575–2599, 2621–2739, 2787–2899, 2921–2999, 3221–3999, 5200–5799, 6215–6799, 7100–7999 |
If a postcode is not listed in a free-shipping zone, or the order is outside that zone’s free-shipping rules, live Australia Post and TNT rates are shown at checkout.
How long it takes
We aim to dispatch orders within 1–2 business days of your order being placed. Orders are sent from Brisbane, Queensland.
Once dispatched, delivery time depends on your location and the carrier's network. As a general guide:
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South-East Queensland / metro: 1–4 business days
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Other east-coast metro: 2–6 business days
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Regional and remote areas: 5–10+ business days
These are carrier estimates, not guarantees. Delivery times can be affected by weather, carrier delays, and peak periods.
Tracking your order
Once your order is dispatched, you'll receive a confirmation email with tracking details so you can follow your parcel to your door.
Incorrect or incomplete addresses
Please make sure your delivery address is correct and complete at checkout. We're not able to redirect a parcel once it's lodged, and re-delivery of a parcel returned to us due to an incorrect address may incur an additional shipping charge.
Missing, delayed, or damaged parcels
If your order hasn't arrived within the expected timeframe, or arrives damaged, please contact us at warehouse@cennutrition.com.au with your order number, and we'll help you resolve it. We'll work with the carrier to locate delayed parcels and sort out any issues with damaged goods.
Questions
For any shipping enquiries, contact us at warehouse@cennutrition.com.au or (07)31803014 and we'll be happy to help.
This policy forms part of our website terms and conditions and may be updated from time to time. The version shown at the time of your order applies.