Complete Equine Nutrition — Australian orders 

Complete Equine Nutrition Pty Ltd · ABN 83 601 456 339 

General 

This website is owned by Complete Equine Nutrition Pty Ltd and used by its registered trading business “Complete Equine  Nutrition Pty Ltd; CEN Nutrition”. References to “CEN”, “our”, “us” or “we” refer to the legal entity of Complete Equine  Nutrition Pty Ltd. 

This website is a retail shopping website where you can browse, select and purchase products from Complete Equine Nutrition Pty  Ltd. 

Your access to and use of this website, including your orders and purchases of products, is governed by these terms and conditions  (Terms and Conditions). 

Each order you place will be a separate and binding agreement between you and Complete Equine Nutrition Pty Ltd with respect  to the supply of the goods, in accordance with these Terms and Conditions. 

Diet Analysis 

Consultations and recommendations are based on the information provided by the client. By adhering to and implementing the  advice offered, you agree that employees and contractors of CEN Nutrition are not responsible for any ill-effects caused as a  result. 

Shipping 

Shipping availability, costs and free-shipping eligibility vary by location. Free shipping and shipping rates are not available to all parts of Australia. Please check your postcode at checkout to see the options available to you. Full details, including delivery  zones and timeframes, are set out in our Shipping Policy. 

Payment Security 

We do not store your full credit card details. Payments on the Site are processed securely through Shopify Payments, with Google  Pay and Apple Pay also available at checkout. These payment methods use industry-standard encryption and are PCI DSS  (Payment Card Industry – Data Security Standard) compliant, adhering to the security standards set by the major card networks,  including Visa and Mastercard. Any attempts to commit fraud will be forwarded to the Queensland Police for investigation. 

Returns & Refunds 

CEN strives to deliver your online order in the fastest possible time. We understand that there may be some instances where a return of purchase is warranted due to damaged goods. Every case will be reviewed on an individual basis, depending on the reason for return. 

If you need to discuss a return, please contact us by phone on 07 3180 3014 or email warehouse@cennutrition.com.au within 2 days of receipt of goods. 

We do not refund or exchange for change-of-mind reasons. 

To return an item, the product must be in original condition and in original packaging, and returned within 14 days of purchase.  The original postage charge cannot be refunded unless your order contains incorrect or damaged products. 

Refunds will be paid back onto the purchaser’s original payment method. Exchanges (change of mind) need to be made in the form of a new online product sale. 

For postage returns, please send your return items to: CEN Nutrition, 78 Bluestone Circuit, Seventeen Mile Rocks QLD 4073 (warehouse@cennutrition.com.au) 

Delivery & Tracking 

CEN delivers safely and securely throughout Australia to your home or business address. Each order requires a single delivery point. Your order will be delivered by Australia Post or TNT, depending on the item purchased. Orders are dispatched within 2 business days after payment has been accepted. Delivery estimates and timeframes are set out in our Shipping Policy. 

Please contact us on 07 3180 3014 or email warehouse@cennutrition.com.au for tracking details for your parcel or if there are any issues with delivery. 

Online delivery to international addresses is not available. 

Postage & Handling Costs 

Postage rates are shown at checkout when you enter your address details.

Contact Us 

For any questions about these Terms and Conditions, please contact us on 07 3180 3014 or email  warehouse@cennutrition.com.au. 

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These Terms and Conditions may be updated from time to time. The version shown at the time of your order applies.