Privacy Policy

This website is owned by Complete Equine Nutrition Pty Ltd and used by its registered trading business “Complete Equine Nutrition”
ABN: 83 601 456 339

Reference to such as “CEN”, “our” “us” or “we” refer to the legal entity of Complete Equine Nutrition Pty Ltd.

This website is a retail shopping website where you can browse select and purchase products from Complete Equine Nutrition Pty Ltd.

Your access to and use of this website, including your orders and purchases of products is governed by these terms and conditions (Terms and Conditions).

Each order you place will be a separate and binding agreement between you and Complete Equine Nutrition Pty Ltd with respect to the supply of the goods, in accordance with these Terms and Conditions

Diet Analysis: Consultations and recommendations are based on the information provided by the client. By adhering to and implementing the advice offered, you agree that employees and contractors of CEN Nutrition are not responsible for any ill-effects caused as a result.

Security of Your Private Information & Financial Details

Complete Equine Nutrition (CEN) is committed to your privacy, and protecting your personal details including any financial information provided during your shopping transactions with us. CEN uses Secure Sockets Layer technology (SSL) to create a secure online environment using encryption that provides the highest level of protection against online fraud. Any attempts to commit fraud will be forwarded to the Queensland Police for investigation.

CEN is committed to treating your personal information with the highest degree of integrity and privacy.  Personal information collected from you will only be used for the purpose of completing your purchase and to assist us in providing a higher level of service to you in the future. Personal information gathered by CEN may include your name, current addresses, telephone / mobile number, email address and previous order history.

Your personal information may be provided to our agents, for example our Delivery Agents, our accountant, our solicitor, for the purpose of completing your order or in the ordinary course of our business. Your personal information will not be provided to any outside party unless compelled to by law or a court order. CEN will take all reasonable precautions to prevent your personal information from loss, misuse, unauthorized access, modification or disclosure by storing it in a secure environment and allowing access only to authorized persons.

We do not hold your Credit Card details.  Your Credit Card payments are made through Commbank Simplify, a proven and secure banking gateway for real time Credit Card validation and transaction processing. Commbank Simplify is a PCI DSS (Payment Card Industry – Data Security Standard) Tier 1 payment gateway meaning it adheres to the highest security standards set by Visa and Mastercard.

If would like to discuss further please contact our shop on 0731803014 or email us on

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

Personal information we collect

When you visit the Site or Download our mobile app, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site/App, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site or App, we collect certain information from you, including your name, billing address, shipping address, credit card details, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site or App (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here: Your data may be accessed and/or deleted here

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:
– Facebook:
– Google:

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are an Australian resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are an Australian resident we note that we are processing your information in order to full fill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The Site is not intended for individuals under the age of 18.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at

Online Returns & Refunds

CEN strives to deliver your online order in the fastest possible time.  We do understand that there may be some instances where a return of purchase is warranted due to faulty/damaged goods. Every case will be reviewed on an individual basis depending reason for return.

If you need to discuss a return of the item, please contact us by phone on 0731803014 or email within 2 days of receipt of goods.

We do not refund/exchange for change of mind reasons.

To return an item, the product must be in original condition with all labels attached and in original packaging and returned within 14 days of purchase. The original postage charge cannot be refunded unless your order contains incorrect or damaged products.

Refunds will be paid back onto the purchaser’s original credit card or direct debit account.  Exchanges (change of mind) need to be made in the form of a new online product sale or a credit for the store.

For postage returns, please send your return items to:
CEN – Complete Equine Nutrition
78 Bluestone Cct,
Seventeen Miles Rock, QLD 4073

Online Order Delivery & Tracking Policy

CEN delivers safely and securely throughout Australia to your home or business address.  Each order requires a single delivery point. Your order will be delivered by Australia Post, Couriers Please or a local agent, depending on the item purchased. Orders are posted within 2 business days after payment has been accepted.  Delivery can take 5 business days in City Areas, 8 business days in Regional Areas and up to 10 days in Rural Areas. We endeavour to get your goods to you as soon as possible.

Please contact us on mobile 0731803014 or email for tracking details for your parcel or if there are any issues with delivery.

Postage And Handling Costs

Postage rates are included at the checkout when you enter your address details.

Online delivery to International addresses or RMBs is not available.


We hope you enjoy your online shopping with us.  We love our jobs and matching you and your beloved equines with your ideal products.  We are free to discuss your purchases with you at any time and look forward to helping you.  Your satisfaction is our satisfaction! Enjoy!

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